Mother's Day Designer's Choice
Our Guarantee
Every order is important because we know how important it is to you. We earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure our work's quality, accuracy, and beauty. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, be sure to get in touch with us immediately, and we will promptly take appropriate action.
Substitution Policy
Fresh Flowers: We are committed to delivering your important emotional sentiments on time, as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers, it is sometimes necessary to substitute them for equal or more excellent value. We will try to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White and cream roses may be substituted for each other, as well as peach and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
Plants: For green and blooming plants, similar plants of equal or greater value may be substituted. For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible.
Gift Baskets: Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Substitutions for Special Occasions: Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or more excellent value to ensure timely delivery if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
Delivery Policy
Specific Times: We cannot guarantee delivery at a specific time, but we can typically deliver within four hours on orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
If No One is Home: Depending on the delivery location if the recipient is unavailable at the time of delivery, the delivery person may leave the gift with a neighbor or leave a message for the recipient to call to arrange delivery.
The recipient may be Contacted: In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
Request to Leave Item at Door: The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard, or any location where the recipient cannot accept the arrangement themselves. We cannot be held responsible for missing or faulty products due to this special request.